Version 2026-07-13 · Effective July 13, 2026
Credits, clearly explained.
These rules apply whenever you add or use SpaceMachine Credits.
What Credits are
SpaceMachine Credits are prepaid service units used for paid Web3 Cloud operations. They are not cash, currency, an investment, or a transferable asset. Credits cannot be sold, transferred, withdrawn, or redeemed for money.
Quotes and checkout
Each checkout shows the dollar charge, whole-number Credit grant, selected protection level, estimated monthly cost, estimated runway, tax treatment, and quote expiry. A quote is valid only until its displayed expiry time. Stripe shows applicable tax and the final total before payment.
Adding Credits
Credits are added only after SpaceMachine receives a verified paid event from Stripe. Delayed payments are added only after their later success event. Duplicate or replayed events do not create duplicate Credits.
Using Credits
Credits pay for new paid Web3 Cloud storage work and related maintenance. The account uses verified service activity to reduce the balance. Payment trouble may pause new paid storage work, but it does not delete protected data or block safe restore or account export.
Refunds
Where a refund is required by law or approved by SpaceMachine, the Credits associated with the refunded amount are reversed. If some of those Credits were already used, future paid storage work may remain paused while the account is reviewed. Contact Support from the website to request help.
Disputes and failed payments
Failed or cancelled payments add no Credits. A payment dispute may place the related Credits and new paid storage work on hold while the payment provider reviews it. Safe restore and export remain available.
External balances
Only Credits authorized by SpaceMachine appear as the customer service balance. Unrelated external value does not create Credits or a managed-service entitlement.
Operator and support
SpaceMachine is operated by Swissline Consulting in Switzerland. Purchase, receipt, refund, privacy, or account questions can be sent through the private Support form.